To confirm their dedication to first rate customer service, Mitsubishi have committed to the Motor Codes New Car Code. UK car buyers can get reassurance that a specific car maker is performing within the guidelines of the code via the advice service and guideline provided by the Motor Codes.
Mitsubishi have signed up as part of a customer satisfaction drive recently undertaken where dealer network customer ratings are published on-line.
Spokeswoman for Mitsubishi, Sharon Townsend, (Service General Manager), stated that with customer expectation at an all time high, overall customer experience quality should match the product.
Customers having access to real-time reviews and being able to obtain independent feedback are important factors in the rapidly progressing environment of on-line retail.
There are three elements of service level expectations provided by the Motor Codes which cover vehicle warranty products, car service and repairs and new car sales.
Mitsubishi’s Excellent Service initiatives can only be complimented by the Motor Codes motorist service and repair reviews plus the motorist advice line. The advice line has a customer conciliation service which is free of charge to motorists and is available, if required, as an independent intermediary.
With a network comprising of 138 sites committed to the Motor Codes New Car Code, customer confidence levels will be increased.
Motor Codes managing director, Chris Mason, expressed the Mitsubishi networks commitment to the new car code will enhance marketing campaigns locally.
Any dealers signing up for the Service and Repair Code will be laid open to receipt of reviews submitted on-line through the Motor Codes Garage Finder.